Customer Service

Welcome to the WovenWell Customer Service Page. We are not only committed to delivering premium quality fashion wear, housewares and gifts, but our goal is to create a positive experience for our customers throughout their shopping experience. It has been our mission from day one to deliver the highest quality customer service to our loyal patrons. We have created this page to anticipate any questions that may arise. If you require additional information at anytime, please do not hesitate to email our dedicated customer service team at 646.559.8715 or email us at info@wovenwell.com.

Account
  • Register and become a WovenWell Customer
  • This will allow us to facilitate your order
  • You will also receive emails, newsletters, products & special promotions
  • You are welcome to check out here
  • When you reorder we wll not be able to retrieve your last order
  • If you register you will be able to receive emails, newsletters, products & special promotions
Shipping

Time in Transit
You should receive your order within 5 to 10 business days. (Canadian Orders or International Orders, see information further down this page.) We ship out packages as fast as possible, once your order is placed you may not be able to cancel or change the order. It may take up to two business days for your order to be processed in-house before it ships. Please note we ship orders out on business days only.

*Please note: Once the order ships the shipping fees are non-refundable.*

Tracking Orders & Shipping FAQS
Once your order ships, a tracking number will be created. Please provide an accurate email address if you would like to track your order. Creating an account, though not required, will facilitate the ability to track the package.

Undeliverable Packages
If your package is returned to our company because the address was entered incorrectly or the package was unclaimed, we will gladly reship the package.
There will be a $5.50 reshipment fee.

If the package is refused by recipient there will be a $6.00 restocking fee subtracted from the refund amount.

Military Address
All packages shipped to military addresses are shipped via the US Postal Service.

International Shipping
Processing times and shipping times for international orders are longer than for domestic orders.

International customers (those outside the U.S.) must choose international as a shipping method. The shipping cost shown is the actual charge for shipping. Please keep in mind that after the package leaves the US, the local carrier may not scan the packages.

Please be advised that international orders can be quite costly to ship and may incur customs charges upon delivery. Check with your local carrier for information on customs charges.

If you need further assistance with International Shipping rates please contact us at info@wovenwell.com or by phone at 917-930-8654. Our call center is open 9-5 EST during weekdays. Email is the best way to inquire about international shipping rates.

Canadian Shipping
Processing times and shipping times for Canadian orders are longer than for domestic orders.

Orders shipping to Canada are shipped via UPS. At this time we cannot ship Canadian orders to PO Boxes. If you include an email address, you will receive an email from UPS with the tracking information for your order. An estimated scheduled delivery date will appear on this email, this date is subject to change depending on circumstances out of the control of UPS. Our website will determine your order’s shipping cost. The shipping cost is based on the merchandise total in your shopping cart at the time your order is placed. The flat rate to Canada starts at $25, there will be an additional $5 fee for every $50 in merchandise purchased. The following is an example of the shipping rates.

Please note: The shipping cost for Canadian orders will include all duty, taxes and brokerage fees. If you would like to track your order please be sure to include an accurate email address. We cannot ship Next Day Air or 2nd Day Air to Canada. You can call us via 646.559.8715. You may also email us about your info@wovenwell.com.

 

Returns & Exchanges

At WovenWell customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us by calling 646.559.8715 or at info@wovenwell.com

If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.

If you have changed your mind about an item that you received and would like to return it for credit, you may do so within 30 days of receiving your order. Please package it well and include a copy of your packing slip or at least your order number. We will credit your original method of payment.

If you received your item as a gift, we would be happy to create an account for you and give you a credit to use toward a future order.

If you are returning a non-food item, it should be unused and in original packaging to be eligible for a full refund.

Our physical address for returns is:
WovenWell
Attn: Returns
P.O. Box 267
Salisbury CT. 06068

International returns
If you are an international customer please email info@wovenwell.com for all questions regarding returns.

Wholesale Returns
If you are a wholesale customer please call 646.559.8715 for all questions regarding returns.

Orders & Billing

Sales Tax
WoveneWell charges sales tax for all accessories.

Gift Card
Not sure what someone may enjoy? A gift certificate offers a practical solution. We offer these in any amount you select on our Gifts Page.

After you redeem your gift card, the gift card balance will be transferred to store credit. You will be able to use your credit on the checkout payment page.

Special Promotions
To add promotional codes, look for the necessary box in your shopping cart. If you begin checkout before submitting your codes you will have an opportunity to return to your cart during checkout.

Wholesale Inquiries
Press & Media Inquiries

For press and media inquiries, please contact: info@wovenwell.com

Privacy Policy

First and foremost, please know that WovenWell has not sold or traded any customer names in the years of doing business. Your privacy is very important to us.

We use the Stronghold secure server which supports industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

Our Internet site is meant to be a service you. In order to provide you with the best products, excellent information and quality customer service we record a variety of information from your visit to our site. We record your computer’s domain name, information indicating which site pages you viewed, the address of the site you came from before visiting our site, and any search terms you used to find our site. We also record your email address if you chose to communicate with us via email. And, should we offer an online survey, we will record any information you provide us in that survey.

If you do not want to receive email from us in the future, please let us know by sending us a message via email or postal mail or by to call us.

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us a message via email or postal mail or by to call us.

If you supply us with your telephone number online you may receive telephone contact from us regarding your order. We will not contact you by telephone about any of our new products or offers. We use e-mail and printed catalogs to let you know about our new teas.

Please be assured that in all of our years of doing business, WovenWell has never sold or shared customer information. That’s our policy, and we stick with it. We will never share your personal information with another company. We do not sell, share, or rent our lists.

We don’t like it when businesses sell our names, and we won’t sell, share or rent your name.

Request A Catalog

Catalog Requests for International Addresses
Due to high postal rates, we do not send catalogs to addresses outside the United States.
Stores, Hotels, Restaurants, Clubs and Distributors, looking for wholesale info.

Please Click Here

GENERAL CUSTOMER FAQs

EMAIL:

You can contact us via email at info@wovenwell.com. If you are writing to us about an order you have already placed, please include your order number if possible.
To contact us regarding an international order, please write to us at: info@wovenwell.com

PHONE:

To order over the phone, or if you have questions or comments on any of our products or concerns about an order you have placed, please call us at 646.559.8715.
To reach us from outside the U.S. please dial 646.559.8715. Our consultants are available Monday through Friday, 9:00AM to 5:00PM (EST).
To our loyal Canadian customers! You can place your orders at www.wovenwell.com. You can find shipping information on our shipping page. If you prefer to call us to order, please use our Canadian toll free number: 646.559.8715. We are here from 9-5 EST Monday-Friday.

FAX:

To place an order or make an inquiry by fax, send us a fax at 646.559.8715. If placing an order by fax, please include your credit card number, contact, and order information.

REGULAR MAIL:

To contact us via a letter, write to us at P.O.Box 267 Salisbury CT. 06068.

RETURNS:

If you have an item you need to return please see our return policy under shipping information or you can email us at info@wovenwell.com or call us at 646.559.8715.

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